FAQs

ORDER ISSUES

I’ve entered the wrong address

We’ll need to fix this for you ASAP before your order gets shipped, so please get in touch straight away with your correct shipping address at info@fugazistreetwear.com.au.

I’VE ORDERED THE WRONG SIZE/COLOUR

Once an order is placed we can't make changes to the items you’ve ordered unfortunately! It’s best if you contact us right away so we can look into this further for you. 

MY ITEM IS FAULTY, WHAT DO I DO?

Please get in contact with us at info@fugazistreetwear.com.au and we will be able to get this sorted for you.

I'M MISSING AN ITEM FROM MY ORDER

Firstly make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. If you still can’t find it please contact us at info@fugazistreetwear.com.au and we will get this sorted for you.

I'VE RECIEVED THE WRONG ITEM

Please get in contact with us at info@fugazistreetwear.com.au and we will be able to get this sorted for you.

I DIDN'T RECIEVE AN ORDER OR SHIPPING CONFIRMATION

Make sure you’ve checked your junk and spam folders in case the automatic notification has been sent there. You can mark us as SAFE so that you won’t miss any in the future. You can also log back into our website and your tracking number will be under your order. If it’s still not there please contact us via email info@fugazistreetwear.com.au

WHERE DO I PUT MY BILLING ADDRESS?

We only need your shipping details to be entered at checkout. Only enter your shipping address at checkout please

 

 

DELIVERY HELP

When will my order be shipped?

Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST and can take up to two business days to process before being shipped.

II LIVE IN AUSTRALIA. WHEN WILL I RECIEVE MY ORDER?

As early as NEXT BUSINESS DAY. We use a number of different shipping options for all Australian orders which is a next business day delivery service. For any hold ups along the way, these parcels can arrive within 1-3 business days and for more regional areas your order should be arriving within 2-5 business days.

HOW DO I TRACK MY ORDER?

Once dispatched you will receive a tracking number via email for your order. You’ll just need to pop this number into the link provided to track the progress of the parcel to you. It can take a few hours, sometimes 24 hours to show any kind of an update which is common for eParcels. Or you can log back onto our website and your tracking number will be listed under your order. Any concerns about your tracking not updating after three business days, just let us know.

WHERE DO YOU SHIP TO?

All over the world! The only exceptions are Russia and Mexico. And this is due to the import restrictions into these countries.

HOW LONG DOES IT TAKE TO DELIVER INTERNATIONALLY?

We ship International Express, parcels can take up to 5-14 business days. You will be able to track your order via your shipping confirmation email.

WILL I BE CHARGED DUTIES & TAXES?

Maybe, all applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

 

PAYMENTS

Payment options

We accept all major credit and debits cards, as well as PayPal.

PRODUCT & STOCK SUPPORT

When will this item be back in stock?

Products from earlier collections may or may not come back in stock. You will need to contact us to see if we will first be re-stocking the item. If we have already re-stocked the item and it's sold out you may have missed out. The item may come available in other collections down the line. It's best to buy it straight away so you don't miss out.

HOW DO I KNOW WHAT SIZE TO CHOOSE?

We provide a sizing chart for each product, please see the sizing chart page. Each product also includes a detailed description where we include as much info about the garment, as well as any fit/style suggestions that we have for the style.